pwin Privacy Policy
Last updated: June 2025. Applies to all registered accounts and visitors on https://pwin.pro.
This Privacy Policy explains how pwin collects, uses, stores, and protects personal information from players and visitors in the Philippines. By using the platform or creating an account, you agree to the data practices described here. Please read it carefully before registering.
1. What Data We Collect
pwin collects personal data when you register an account, use the platform, make transactions, or contact support. The categories of data we collect include:
- Account information: Full name, date of birth, email address, mobile number, and government-issued identification details provided during registration and identity verification.
- Payment and transaction data: Deposit and withdrawal records, transaction amounts in Philippine Peso (₱ PHP), payment method details, and associated account references. All financial data is processed through secured third-party payment providers.
- Device and browser data: IP address, browser type, operating system, device identifiers, and screen resolution. This technical data is collected automatically when you access pwin through a web browser.
- Usage data: Pages visited, session duration, games played, bet history, search queries within the platform, and interaction logs. This helps us understand how players use the service.
- Cookies and tracking data: Session cookies, preference, and analytical tracking identifiers. See Section 3 for full details on how cookies are used.
- Support communications: Records of inquiries, support tickets, and chat interactions submitted through the account dashboard or support channels.
We collect only the data necessary for operating the platform, verifying accounts, processing payments, and complying with applicable Philippine gaming regulations. We do not collect information beyond what is needed for these purposes.
2. How We Use Your Data
pwin uses the data we collect for the following purposes:
- To create, verify, and maintain your account — including identity verification required by Philippine gaming regulations.
- To process deposits and withdrawals in Philippine Peso and to maintain accurate transaction records.
- To deliver platform features, including sportsbook, slot games, and live casino, and to ensure they function correctly on your device.
- To communicate account-related information — such as transaction confirmations, security alerts, and policy updates — to your registered email or mobile number.
- To detect, prevent, and investigate fraud, money laundering, unauthorised account access, and other prohibited activities.
- To comply with legal and regulatory obligations applicable in the Philippines, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
- To analyse platform usage in aggregate form to improve service performance and user experience.
pwin does not use your personal data to make automated decisions that have legal or similarly significant effects on you without human oversight. We do not use your data for targeted advertising on third-party platforms.
3. Cookies and Tracking Technologies
pwin uses cookies — small text files stored by your browser — to keep your session active, remember your preferences, and analyse how the platform is used. The types of cookies in use include:
- Essential session cookies: Required for login, account access, and navigation. These cannot be disabled without breaking core platform functionality.
- Preference cookies: Store your language and display settings so they persist across sessions.
- Analytical cookies: Collect anonymised usage data — such as pages visited and session duration — to help us identify technical issues and improve platform performance. Data collected through analytical cookies is not linked to individual identities.
By continuing to use the pwin platform after acknowledging this policy, you consent to the use of the cookies described above. Most browsers allow you to manage or delete cookies through browser settings. Disabling essential cookies may prevent you from accessing your account or using certain platform features.
pwin does not use cross-site tracking cookies or share cookie data with advertising networks.
4. Data Storage, Security, and Third-Party Sharing
Player data collected by pwin is stored on secured servers. We apply industry-standard technical and organisational measures to protect data from unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission (HTTPS), access controls limited to authorised personnel, and regular security reviews.
Account and transaction data is retained for as long as your account is active and for a minimum period thereafter as required by Philippine law and applicable gaming regulations. When data is no longer needed, it is securely deleted or anonymised.
Sharing with third parties: pwin shares personal data only in the following circumstances:
- With payment processing providers to facilitate ₱ PHP deposits and withdrawals. These providers handle payment data under their own security and compliance standards.
- With game content providers when necessary to deliver specific games within the platform. These providers receive only the session data needed to run the game.
- With regulatory authorities in the Philippines when required by law, including for AML compliance, identity verification, or in response to lawful requests.
- With service providers who assist in operating the platform — such as analytics and infrastructure providers — under data processing agreements that restrict them from using the data for independent purposes.
pwin does not sell, rent, or trade personal data to third parties for marketing or other commercial purposes.
5. Your Rights as a User
As a registered user of pwin, you have the following rights regarding your personal data:
- Access: You may request a copy of the personal data we hold about your account. Requests can be submitted through the support channel accessible in your account dashboard.
- Correction: If any personal data we hold is inaccurate or incomplete, you may request a correction. Some corrections may require identity re-verification.
- Deletion: You may request the deletion of your account and associated personal data. Certain records — such as transaction history — may need to be retained for legal or regulatory compliance purposes even after account closure.
- Restriction of processing: You may request that we limit how we use your data in specific circumstances, subject to applicable regulatory requirements.
To exercise any of these rights, contact pwin support at [email protected] or through the help section in your account dashboard after logging in.
6. Minor Protection and Policy Updates
Protection of minors: pwin strictly restricts access to players aged 21 and above in accordance with Philippine gaming regulations. We do not knowingly collect or retain personal data from individuals under the minimum age. If we discover that a minor has registered an account, that account will be closed and any data will be deleted in accordance with our data retention policy.
Policy updates: This Privacy Policy may be updated periodically to reflect changes in our data practices, platform features, or applicable law. When material changes are made, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically. Continued use of pwin after an update constitutes acceptance of the revised policy.
Contact us: For any privacy-related questions, data access requests, or concerns, contact pwin support at [email protected] or through the help section available in your account dashboard after logging in. You can also visit the FAQ page for answers to common account and data questions.
Questions About Your Data?
Check the FAQ for common privacy and account questions, or log in to submit a data request through the account dashboard. Review our Terms and Conditions for the full platform agreement.